Terms and Conditions


Last updated: September 18, 2026

1. Acceptance of Terms

By accessing or using VaultEdge, you agree to these Terms and Conditions. If you do not agree, do not use the platform.

2. Use of the Service

VaultEdge provides machine learning training, prediction, usage monitoring, billing, and related platform features. You are responsible for the data you upload and for ensuring you have the right to use it.

3. Accounts and Subscriptions

You are responsible for keeping your account credentials secure. Subscription access, usage limits, and plan features depend on the plan you select and may change when you upgrade, downgrade, or renew.

4. Payments

Paid subscriptions require valid payment information. Billing may be processed by a third-party payment provider. By purchasing a paid plan, you authorize recurring or one-time charges associated with your subscription and plan terms.

5. Refunds

Refund requests are reviewed case by case. Free plans and already-consumed usage are generally not refundable. If a payment error or duplicate charge occurs, contact support and we will investigate promptly.

6. Termination

We may suspend or terminate access if these terms are violated, payment obligations are not met, or platform misuse is detected. You may also stop using the service at any time. Data retention after termination may depend on legal, billing, and operational requirements.

7. Cookies

We use cookies and similar technologies to support security, authentication, session continuity, and site functionality. We present a cookie consent notice to users so they can accept optional cookies or continue with necessary cookies only.

8. Privacy and Data

You retain responsibility for the personal or business data you upload. You should not upload data unless you have the legal right to process it. We take reasonable measures to protect the platform and service data.

Your uploaded files and the models trained from them remain yours. They are held against your own subscription, are not pooled with other customers' data, and are not used to train any shared or public model. You can review what you are storing from your account and delete an upload once training has finished, or delete a model together with its data.

Where you connect an AI Brain to a model, it is used to conduct the conversation rather than to read your data: it receives the model's description and its input field names, and the prediction is produced by your own trained model. Chat messages are sent to the AI provider so that they can be answered, and where you supply your own provider key that traffic goes to your provider directly.

9. GDPR and Data Subject Rights

Where GDPR or similar privacy laws apply, users may have rights to access, correct, delete, restrict, object to processing, or request portability of their personal data, subject to legal and operational limitations.

10. Data Retention

We retain account, billing, operational, and security-related data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Third-Party Processing

Some parts of the service may rely on trusted third-party providers for payments, infrastructure, communications, analytics, or hosting. These providers may process limited data only as needed to support the service.

12. Who Provides This Service

The service is provided by VaultEdge, operating from Yerevan, Armenia. Subscriptions are sold through Lemon Squeezy acting as merchant of record, and your payment receipt and invoice come from them.

These terms are governed by the laws of the Republic of Armenia, without prejudice to any mandatory consumer protections available to you where you live.

Questions about these terms: [email protected].

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